The Palo Alto Mediation Program operates under the auspices of the City of Palo Alto Human Relations Commission. The program is administered by Project Sentinel, a private nonprofit corporation with more than 25 years of experience in dispute resolution services.
Mediation services are offered to those who live or work or own property in Palo Alto. These services are free, voluntary, and confidential. Palo Alto mediators are appointed by the city following training and certification. The program handles approximately 150 cases a year. Of those cases that proceed to formal mediation, approximately 80% reach resolution. Other cases are conciliated over the phone, reaching resolution without a face-to-face mediation.
The PAMP office, through Project Sentinel, provides a full range of free dispute resolution services, including:
- mediation services
- conciliation services
- information on rights and responsibilities for tenants and landlords, including deposits, rent increases, maintenance, eviction
- information on rights and responsibilities for neighbors including fences, trees, noise
- referral to other agencies
The Palo Alto Mediation Program typically holds meetings the third Thursday of every month at 7:15 p.m., except during December, July, and August. Meeting schedules and locations are subject to change. Please contact the Palo Alto Mediation Program for more details.
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